For contact centres
Poor clarity costs business
Longer, more costly calls, frustrated agents, angry customers and lost business are an all too common consequence of poor communication clarity. janqua is designed to help contact centre agents, and any customer-facing team working in a non-native language, improve their clarity quickly, so customers understand them the first time and agents feel more confident.
Details of our Foundation Partner Programme, including how to sign up for a free pilot.
Request more details on the janqua application.
Clarity problems come down to a few sounds that get misheard
Most agents are already clear most of the time. Misunderstandings cluster around a small number of sounds and patterns: a vowel that shifts one word into another, a stress pattern that hides a key word on a noisy line.
janqua assesses each agent individually and prioritises coaching on the highest-impact changes, not on trying to make agents sound like someone else.
Agent benefits
- Short, self-paced practice on their own device, a few minutes a day
- Detailed speech analysis, feedback and coaching from Aria and her team of AI coaches
- Transparent, measurable scores across sounds, word stress, rhythm and flow
- Assessments any time, to track progress
Manager benefits
- Each agent's scores and progress over time
- Which sounds the team finds hardest, to focus group coaching
Measured on your metric, not ours
Success is measured on a metric that already matters to your operation. janqua's own scores show whether pronunciation improved; your metric shows whether that mattered to the business.
Customer experience
NPS, CSAT or QA scores on clarity and comprehension.
Efficiency
Average handle time, repeat contacts, or escalations linked to misunderstanding.
People
Agent confidence, time to proficiency for new hires, or retention.
Contact centre pilots
We will run a small number of pilot programmes with in-house contact centres and outsourcing providers (BPOs). See our Foundation Partner details for more information, including options to sign up for a free pilot.
Details of our Foundation Partner Programme, including how to sign up for a free pilot.
Request more details on the janqua application.
Want to know how agent recordings are handled first? See Security & data.